Shipping Policy

Shipping Policy

At AeroShop BD, we aim to provide a smooth, transparent, and reliable delivery experience for all our customers. Please read our shipping policy carefully before placing an order.

1. Delivery Coverage

We currently deliver products nationwide across Bangladesh, including:

• Inside Dhaka
• Outside Dhaka (All major cities, districts, and selected rural areas)

Delivery availability depends on our courier partners’ service areas.

2. Order Processing Time

• Orders are processed within 24–48 working hours after confirmation.
• Orders placed on Friday or public holidays will be processed on the next working day.
• Order processing includes verification, packaging, and handover to the courier service.

3. Estimated Delivery Time

Delivery time may vary depending on location and external factors.

• Inside Dhaka: 1–3 working days
• Outside Dhaka: 3–7 working days

Please note:

• Delivery times are estimates and not guaranteed.
• Unexpected delays may occur due to weather, political situations, strikes, courier issues, or natural disasters.

4. Shipping Charges

• Shipping charges are calculated based on delivery location and order weight.
• The exact shipping cost will be shown at checkout before payment.
• Free Delivery offers, if applicable, will be clearly mentioned on:
  • Product pages
  • Promotional banners
  • Checkout page

AeroShop BD reserves the right to change shipping charges at any time without prior notice.

5. Cash on Delivery (COD)

• Cash on Delivery (COD) is available in selected areas across Bangladesh.
• COD eligibility depends on courier service availability.
• Customers must pay the full order amount at the time of delivery.

⚠️ Repeated order cancellations or refusal to accept COD orders may result in COD restriction for future purchases.

6. Order Confirmation

• After placing an order, our team may contact you via phone call or SMS to confirm order details.
• Orders may be cancelled if:
  • Phone number is unreachable
  • Order confirmation fails
  • Customer requests cancellation before shipment

7. Delivery Attempt & Customer Responsibility

Customers are responsible for:

• Providing a correct and complete delivery address
• Ensuring someone is available to receive the order
• Keeping the phone number active during delivery days

If delivery fails due to:

• Incorrect address
• Unreachable phone number
• Customer unavailability

Re-delivery charges may apply.

8. Failed Delivery & Return to Origin

If an order is returned to us due to customer-related issues:

• The customer may be required to pay additional shipping charges for re-delivery
• Refunds (if applicable) will be processed after deducting courier charges

9. Order Tracking

• Tracking information may be shared via SMS or phone call, depending on the courier.
• Customers can contact our support team to check order status if tracking details are not received.

10. Product Inspection at Delivery

• Customers are advised to check the package in front of the delivery person.
• If the product is damaged or incorrect, inform the courier immediately and contact our support team.

⚠️ Complaints raised after accepting delivery may not be eligible for return.

11. Partial or Split Shipments

• In rare cases, orders may be shipped in multiple packages due to stock or courier limitations.
• Customers will be informed if this occurs.

12. Delayed Delivery

AeroShop BD is not responsible for delays caused by:

• Courier service issues
• Natural disasters
• Political unrest
• National holidays
• Unforeseen circumstances beyond our control

However, we will always assist customers in tracking and resolving delivery issues.

13. Policy Updates

AeroShop BD reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately after being published on the website.

14. Contact Information

For any shipping-related questions or concerns, please contact us through:

• Our website contact page
• Official social media pages